Apprenticeship Overview

Retail Level 2

A retailer assists customers when they purchase products and services, Requiring a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments

Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.

Units Include:

• Customer Services
• Business
• Finance
• Marketing
• Communication
• Sales and Promotion
• Stock
• Team Work
• Performance
• Legal and Governance

Who is this suitable for?

This Apprenticeship is ideally suited to people wishing to begin their Retail Career with professional knowledge and understanding of the principles of effective retailing, or can be equally advantageous to an existing retailer who is looking to expand and formalise their career.

What job could this lead to?

Retail Assistant, with progression to trainee Team Leader/ Senior Management