Qualification Number 6013687X

Guided Learning Hours 289

Who is this qualification for?

This qualification is for those who are in a senior or supervisory position in a customer service role and are looking to develop their skills, knowledge and understanding

What are the entry requirements?

There are no specific recommended prior learning requirements for this qualification.

How is this qualification structured?

The qualification is made up of six main mandatory units, plus four optional units to be chosen at enrolment:

• • Principles of business
  • Understand customers and customer retention
  • Resolve customers problems
  • Organise and deliver customer service
  • Manage personal and professional development
  • Understand the customer service environment

How is it assessed?

This qualification is assessed via an internally assessed and externally verified portfolio of evidence.

Funding for our qualifications

This qualification is available via a learner loan.